Returns

I would like to change or cancel my order?
In the unlikely event that you would like to either cancel or change your order please phone us as soon as possible to ensure we do not dispatch your order. A change or cancellation of an order must be confirmed by email.

If your order has already been dispatched or you have received your item then please see exchanging an item or returning for a refund below.

I would like to return my order for a refund?
Within 8 working days of receiving your order you may return your item for a refund. A refund can only be credited onto the credit or debit card that made the original purchase.
Please ensure the item to be returned is unsoiled and with the original packaging.

Unfortunately we cannot accept returns on custom-made, personalised or special order items as well as Videos, DVD’s, CD’s and computer software or games unless they are faulty. Please note special orders and personalised orders cannot be cancelled once the order has been completed.

I would like to exchange my item?
Within 8 working days of receiving your order you can exchange an item for another.
Unfortunately we cannot exchange custom-made, personalised or special order items as well as Videos, DVD’s, CD’s and computer software or games unless they are faulty. Please note special orders and personalised orders cannot be exchanged once the order has been completed.

Please ensure the item to be returned is unsoiled and with the original packaging.
If the item you received is faulty or damaged please return this item as soon as possible following our returns procedure.

Can I return or exchange my order in the retail shops?
Yes, simply take your order or item into one of our retail shops accompanied with your original invoice/receipt and staff will be happy to help.

I would like to return my item/order?
Returning an item is simple, within 8 working days of receiving your order we will be happy to refund or exchange an item.

Please package up the item appropriately and send to our returns address using the returns form on the order invoice. Please state clearly if you wish for a refund or an exchange. Please note we can not accept responsibility for the item whist its on its way back to us. We would always recommend obtaining proof of postage.

In the event of returning an item for a refund or an exchange you are responsible for the cost of postage unless the item is faulty.

Where do I send my return?

Returns Department
Smedley Equestrian
4th Street
Stoneleigh Park
Warwickshire
CV8 2LG